General conditions
Object of the contract – Obligations of the contracting partiesOn the basis of the transport contract signed with RAlpin the Customer undertakes, on the date of despatch, not to arrive at the agreed terminal more than 90 minutes before the closure of acceptance to allow the load unit to undergo technical inspection by the railway operating company and to check in.
Conditions of carriage and safety information sheet
The technical requirements placed on the truck and its safety shall be governed by the conditions of carriage and the safety information sheet of RAlpin. Compliance with them and also with the instructions given by the railway and terminal personnel is imperative. Failure to comply may result in exclusion of the driver, refusal of the consignment and an obligation of the Customer to provide compensation for any damage.
Departure times
RAlpin reserves the right to alter the train departure times or not to run certain trains, in particular on public holidays, if there is low demand for transport or because of technical or operational problems.
Prices, volume discounts
Prices, discounts and cancellation charges are based upon the applicable prices of RAlpin as published at the time when the transport contract is concluded. Amendments may be made at any time.
Change of reservations
- Confirmed reservations can be changed before closing time to one of the three subsequent trains.
- The first change of reservation is free of charge.
- For each further change of reservation you will be charged a fee of 25€.
Cancellations of confirmed reservations
- confirmed reservations may be cancelled before closing time for a charge of 25€.
- In case of no cancellations and for cancellations after closing time you will be charged a fee of 50€.
Terms of payment
The price falls due for payment when the shipping order is signed unless the Parties have reached a different agreement in writing.
Payment must be made for each individual journey when checking in. Payment can be made by credit card (e.g. DKV or UTA card) or in cash.
Would you like to travel by Rola on account? Our sales office (+41 62 286 88 33) will gladly inform you about the possibilities.
In respect of the amounts for which the Customer is liable, all retention and offsetting against counterclaims asserted by the Customer are excluded, save in the case of Customer claims which have been found to be enforceable by the courts and can no longer be contested or have been specifically acknowledged by RAlpin.
The Customer may ask to see a quarterly statement of his discount credit balance. Cancellation charges are automatically deducted from the di-count credit balance. The enquiry must be sent to RAlpin in writing, stating the bank details , within three months of the end of the quarter.
Hazardous goods
RAlpin accepts the transport of load units with all kinds of hazardous goods which are authorised by the European Convention on the International Transport of Dangerous Goods by Road and Rail (ADR/RID). The following are exceptions:
| ADR-Class | UN-No. | Para (RID) |
|---|---|---|
| 1.1A | 0074 0113 0114 0129 | 1.1.4.4 |
| 0130 0135 0224 0473 | 1.1.4.4. | |
| 2 | 1017 1032 1040 1075 | |
| 3 | 1218 1280 2398 | |
| 4.1 | 3231-3240 | 1.1.4.4 |
| 4.3 | 1340 | |
| 5.2 | 3111-3120 | 1.1.4.4. |
| 7 | ||
| 8 | 1829 |
6.2 For the transport of a truck carrying hazardous goods falling within ADR Class 1.4s, UN No. 2418 the Customer must contact RAlpin no later than 24 hours before transfer, excluding Sundays and public holidays.
6.3 A truck which is loaded with authorised hazardous goods must comply with the national and in-ternational standards laid down for rail and road transport by the statutory and official regulations. In particular, the ADR provisions and the regulations concerning the international transport of dangerous goods by rail shall apply (RID = Annex C to COTIF).
Customs documents
Customs documents are not required on the route between Freiburg i.B. and Novara. Transfer takes place on EU territory, Switzerland being crossed by rail transport. This enables a simplified procedure to be adopted which makes provision for sample verifications to be made at the border crossings.
The drivers must complete a form showing their personal details at the departure terminal; they must be able to identify themselves at any time upon check-in and during the journey (personal identity document, passport).
For international transports using the connection between Basel - Lugano, it is necessary to carry a T1 or T2 document, to obtain exemption from Swiss VAT.
Final provisions
All disputes arising between the Customer and RAlpin in connection with the consignment of the load units and the transport of persons in the accompanying carriage shall fall within the sole jurisdiction of the ordinary courts at the place where RAlpin has its registered office. However, legal action may also be taken against the Customer at his registered office.
Conditions of carriage
To use Rola, some minimum requirements have to be met. All information can be found on this page.
Our services
Find here an overview of our services, information about the terminals, departure times and what we can do for you.
Booking
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